Peer Support Specialist FAQs
Zoom is a great way to meet with clients when you can’t meet in person. Most people know how to use it these days. If the client and/or the peer support specialist do not know how to use Zoom, there are helpful videos here: https://www.youtube.com/playlist?list=PLAIioEJCRsdn_eXhcYfnd9LFnzFCV1h3W
If a client drops out, try to recruit a new client using the client application. If you cannot find a new client that way, contact the Project Director for help, and note the problem in your monthly coach’s log.
Sometimes people aren’t sure what they need. They don’t know how to tell you. Try asking different questions. For example: “How do you wish your life was different?” or “If you could change one thing about your life, what would it be?” You can also show them an example from your life. You might say, “I wish I could go to the rec center whenever I want. I want to learn how to drive.” An example can help people come up with their own answers.
Remember, your job is to teach the client how to get help. It is not to get the help for them. First, ask who helps them get services. It might be a family member. It might be a service coordinator. Help the client pracitice asking for what they need. Tell them to ask the person who helps them get services. If that person says, “no,” talk to your coach about what to do next.